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If usage-based invoices are not generated for the current month, the most likely reason is that the Usage Summary records have not been synced in Work 365 yet. Please check the following to identify the root cause for missing data.

  1. Confirm the usage subscription has a markup % added to the markup % field. 
    1. If the markup % was updated after the Provider Invoice was synced the usage data needs to be manually updated to apply the markup %. 
    2. To update the markup % on usage consumption
      • The consumption data would need to be exported, modified and reimported. 
      • If an invoice for this consumption was already generated, it would need to be deleted and regenerated to account for the markup % change. See manually generating invoices for details. 
  2. Check if the Provider Invoice has synced to Work 365, and the Usage Summary Records are available
    1. If the provider invoice has not synced to Work 365, refer to the documentation on Provider Invoices for guidance. 
    2. If the provider invoice has not synced to Work 365 due to unresolved references, follow this guide on addressing the unresolved references. 
  3. Check the dates when the Provider Invoice and the associated Usage Summary records were synced
    1. It’s possible that the data synced after the Invoice date of Billing Contracts due to delay from Provider or unresolved references. In such scenarios, please re-generate the invoices manually for current Billing Cycle. 
      1. If the Billing Contract Invoice date is 5th monthly and the provider Invoice does not arrive until 8th, the Work 365 billing engine will be unable to generate any usage invoice.
      2. Manually generate Work 365 invoice after Provider invoice is sent.
  4. Check the Provider Invoice Status
    1. Provider Invoices are imported from Microsoft’s Partner Center through a background job. Azure Billing needs an Active provider invoice with Usage Summary data for the invoicing job to include the data in the invoice.
      1. Status:
        1. Active:
          • Populating: When the provider invoice is syncing with Work 365, and has not yet reached a final status
          • Active: Found both license and Usage data
        2. Inactive:
          • Error: When the provider invoice has errored out. The reason for the error is outlined under the 'General' tab, for more infromation refer to Work 365 Provider Invoices 
      2. Status Reason: 
        1. Active:
          • Populating: When the provider invoice is syncing with Work 365, and has not yet reached a final status
          • Active: Found both license and Usage data

 

Once a provider invoice is available by a provider, Work 365 will attempt to sync that provider invoice to Work 365 daily. To receive notifications of when the provider invoice is available, refer to Provider Invoice Email Notifications.  

 

 

Keywords: Azure Invoice