Portals are websites that you can customize to provide a more personalized experience to your customers, partners, or internal employees. Portals integrate with Dynamics 365 for Customer Engagement to show data from Dynamics 365 for Customer Engagement on the portal. By using portals, you can create a variety of experiences where portal users can perform several tasks. For example:

· Customers can submit cases and find knowledge articles.

· Partners can see and manage sales opportunities.

· Internal employees can create and see best practices.


When a portal user signs in to the portal for the first time by using an Azure AD credential, a consent page is displayed to all users irrespective of the user or portal type.

The table below summarizes the features associated with each portal option:

Features Customer Self-Service Portal Partner Portal Employee Self-Service Portal Community Portal  Custom Portal
World Ready
Multi-Language Support
Portal Administration
Customization and Extensibility
Content Management
Knowledge Management
Support/Case Management 
Faceted Search
Profile Management
Subscribe to Forum Thread
Azure AD Authentication
Project Service Automation Integration
Field Service Integration
Partner On-boarding
Portal Base
Portal Workflows
Web Notifications
Microsoft Identity
Identity Workflows
Web Forms