If you're having trouble using the Outlook for Android mobile app, Open an in-app Outlook support ticket.
If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin. For example, if you have a company-managed device, an on-premises Exchange server configured for basic authentication, or your company requires mobile app management for app protection. See the section Set up Outlook for Android with additional requirements below for specific instructions.
Set up Outlook for Android for the first time
1) Note: If you have a work account that requires the Intune Company Portal app, install it from the Google Play Store before setting up Outlook for Android. Your IT admin may or may not also require you to Enroll your Android device in Intune.
Install the Outlook for Android app from the Google Play Store and then open it. Tap Get Started if this is your first time. Otherwise, to add another email account, open the Menu > Settings > Add Account > Add Email Account. Then skip to step 4 under Set up another email account below.
2) Outlook may detect your Google accounts. To add them to Outlook for Android, tap Google Connect Account and then tap OK to confirm. Tap Allow to give Outlook access to your Contacts.
If you don't want to add these accounts, tap Skip and then go to step 4 under Set up another email account below.
3) Select the accounts you'd like to add and tap Add Account. You may be asked to sign in.
Tap Allow to confirm offline access and any other prompts.
To add another email account, tap Continue and go to Step 4, otherwise tap Skip.
Set up another email account
4) Enter your full email address, then tap Continue.
5) Enter your email account password and tap Sign In or Next.
Note: The sign in screen may look different for you depending on your email provider.
If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.