The end user can manage licenses through the Portal. Please note, users managing licenses via the self-service portal need to have Global Admin permissions in Office 365 AND EITHER ONE of the roles in CRM:

  • Work 365 Administrator
  • Work 365 Subscription Manager

Navigate to ‘Manage My Services➤ ‘Manage Licenses’, this will display a list of licenses that are available in the end-users Office 365 environment.


The end-user can add licenses from here for other users. To do that simply click on ‘Manage License’ for a license, a right pane will open. Update the license for a user and click on ‘Submit’.

The user will be assigned the license in Office 365 as well.