Follow these steps to rerun a failed job.


Updating a failed job directly from a Work 365 record (ie a license change log record or an invoice record)

  • The first approach is to directly navigate to the record which has a failed job. For example, a license change log fails provisioning and the job needs to be rerun. 
  • Then go to the Jobs tab, and open the job
  • Once the job is open hit the button Run Now. This will rerun the job to be processed.
  • Hit Yes


Rerun Active Jobs in Bulk

  • The second approach is to go to Work 365 > Administration > Work 365 Jobs

  • Change the view to Failed Work 365 Jobs

  • Select the jobs which failed previously and select the Run Now button under the Work 365 menu to rerun the jobs