If the service account for Work 365 needs to be updated, go to the Work 365 Configuration page. On the top right of the page the service account will be listed. Hit “Change” next to the service account.

  • Note, if the configuration page does not load, the consent process must be completed from CRM settings. Doing this will update the service account as well.

This will open a new screen. Follow the instructions displayed on the screen. Be sure to paste the consent link in a private browser/incognito window for a browser that has no other active private sessions. Also ensure the service account has the Work 365 Service role assigned.

Once the process is completed, ensure the same service account is listed on the top right of the configuration page.