Setting up an Application User for Work 365

This document demonstrates how to setup an Application User for environments where Work 365 is already installed.

Pre-requisites

Performing this task will require the following:

• System Administrator privileges on Dynamics 365.

Time required

The steps outlined in this task will take approximately 5 minutes.

Procedure

• Go to admin.powerapps.com to go to the Microsoft PowerApps admin center.  
• Click on Environments on the left menu
• Open the environment which has Work 365 installed. 
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• Click on Settings
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• Expand Users + Permissions
• Select Application Users
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• Select New App User
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• On the right, select + Add an App
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• Copy the App ID from the table below, and paste it in the search bar to find the Work 365 application user
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• The application user ID varies based on the location of the Work 365 data center. The table below provides the application user id for each Work 365 data center. 

• Click Add 
• The app user should look like this after it's added
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• Click the ellipses, and select Edit Security Roles
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• Scroll down on the right and select these roles for the user:
  • Work 365 Service
  • Work 365 Portal Service
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• Click Save
• Once the application user is created and the roles are assigned, navigate to the “Admin Hub” of Work 365 and click “Change Service User”
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• Select “Application User” from the popup & click the “Proceed” button.
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• Review the message from the operation. A success message is displayed if the operation was successful; if there were errors, appropriate messages are displayed.
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• Click on the option to clear cache using the same drop-down
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• After the cache is cleared, hover the mouse over the person icon. The app ID for the app user should be shown.
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