Issue: There is an error which populates when linking an account or invoice in NetSuite
Error message: You have entered an invalid email address or password. Please try again.
Troubleshooting:
Go to Work 365 Administration > Admin Hub > Integrations tab > hit the gear icon on NetSuite > Hit Edit
Confirm if this error populates: Error! An error occurred while retrieving product classes from accounting connection: You have entered an invalid email address or password. Please try again..
Resolution:
If the connector page does populate the error, take the password for the NetSuite integration user and add it to the connector, and then hit save.
Verify:
Confirm the issue is resolved by linking an example account or invoice.