Symptoms

Users experiencing the following issues may be encountering the described error in Dynamics 365:

These symptoms collectively indicate a permissions-related issue where users may face errors and query failures due to the absence of a specific privilege for the principal user. Addressing these symptoms involves reviewing and adjusting the roles associated with the user to ensure the necessary privileges are granted.

This guide provides step-by-step instructions on creating a user role with read access to the 'work365_configuration' entity in Dynamics 365. This role creation is intended to address the error related to missing privileges mentioned in the provided error message.

Troubleshooting Steps

1. Access to https://admin.powerplatform.microsoft.com/environments and click on your Production environment
   
2. Under Security roles click on 'See all'
   
3. Click on '+ New role'
   
4. Name it 'Read-Only Work365 Configuration' in the Business unit select your Environment name and click Save
   
5. Look for 'Read-Only Work365 Configuration' and click on it
   
6. Make sure you have 'Show all tables' in the dropdown and look for 'work365_configuration' under Read select 'Organization' and click 'Save + close'
   

Conclusion:

By following these steps, you have successfully created a user role with read access to the 'work365_configuration' entity in Dynamics 365. This should resolve the missing privilege issue and allow users assigned to this role to query the specified entity without encountering errors.